Frequently Asked Questions
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Accommodation Queries
We have an EV charging point for your use that your car can use once it is in the parking space.
Please note. The domestic electricity is capped at 105 KwH per week (15 KwH daily). Additional electrical use will be taken from the deposit and billed at the standard provider charge. Use of the EV charger may take your allocated usage over 105 KwH allowance for the week and any extra will be billed at the current price according to usage and deducted from your security deposit.
Up to 2 well behaved dogs older than 6 months old are allowed to stay at Acre Wood Barn with the following conditions. Please note, however the following requirements:
- Dogs must always be under strict control while in or at the Property, we live surrounded by fields of livestock so this is very important. The garden is enclosed at the front and back of the property. You are liable for any injury caused by your dog.
- Please clean up any fouling your dog does either in the garden, or on walks, without delay.
- Please bring your own dog’s bed or basket for sleeping in.
- Dogs must not be left alone in or at the property or elsewhere at any time.
- Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
- Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.
- You will be liable for any damage caused by your dog. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.
If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that you leave the Property before the end of the holiday period without compensation, or that you pay an additional reasonable charge.
If any guest has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in the property. We cannot accept responsibility for any suffering which may occur because of such animals having been present in the property.
Overnight occupancy is capped at 6 guests, with the option of accommodating an infant in a cot, please enquire for details.
Parties and group events are not permitted. Visitors are allowed, the maximum number of persons using the accommodation at any time must not exceed 12 and only those listed on the booking form can occupy the property after 11pm. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
There are designated off road spaces available for guests. Parking is limited to 2 vehicles per booking.
Check in is available from 4pm, unless otherwise agreed.
Check out is by 11am on the day of departure.
Payment
A non-refundable 20% deposit of the holiday cost is payable at the time of booking. Bookings made less than 9 weeks before your arrival date must be paid in full, plus the £200 refundable damage deposit.
The balance must be paid no later than 9 weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation, and you will remain liable to pay the balance of the rent.
All cancellations must be notified in writing, including via email. The notice given by you in cancellation will determine how much you will be refunded.
- 3 weeks or less notice – No refund due
- 5 weeks or less notice – 10% of the total accommodation cost refunded
- 7 weeks or less notice – 20% of the total accommodation cost refunded
- 9 weeks or less notice – 40% of the total accommodation cost refunded
- More than 9 weeks’ notice – your liability to pay the balance will be waived, however, the Deposit will not be refunded.
- The Deposit is non-refundable in all circumstances when you cancel a booking.
- If a refund is due, we will aim to return the applicable amount within 10 working days of cancellation.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security/damage deposit of £200 is required at the time full payment becomes due – this will be refunded to you via BACs within 7 days of your departure once we have confirmed that the lodge has been left in a clean and tidy condition without damage or breakages. There will be a charge for losses/breakages and the security deposit may be adjusted should any extra cleaning be required. If damage/loss exceeds the £200, we will issue an invoice for the difference which will be due for immediate payment. If you discover the inventory to be incomplete, please inform us immediately so that we can address this for you.

