Terms and Conditions

ACRE WOOD BARN – Terms and Conditions

1. General

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
Bookings are subject to the following terms and conditions.
A contract between you and the owner of Acre Wood Barn will come into existence when the booking is made and deposit is received.
The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking and follow all bookings procedures. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
We reserve the right to refuse a booking without giving any reason.
We reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

2. Specialist Equipment

As a specialised disabled holiday let our properties contain necessary specialist equipment. This includes:

Ceiling track Hoists
Grab Rails and bars
Profiling beds
Shower seat
Adjustable height kitchen hob and sink
Adjustable height changing bench and wheel under bathroom sink
Self propelled ‘Shower buddy’ shower chair
Liko Golvo 9000 mobile hoist

Use of the equipment is for the disabled person only. The maximum load for the equipment is 145kgs. Our equipment is not suitable for bariatric patients.

Any equipment brought to the property is your responsibility and damage caused to the property or its contents will be liable for the costs of repair.
You are responsible for ensuring that all specialist equipment is used responsibly and for its intended purpose only. By accepting these terms and conditions, you are accepting responsibility for the safe operation and Manual Handling Practises as directed by your health professional when using the equipment. If you, or your party are unsure of the exact operation due to brand variations or lack of training you must seek our advice before operation. Manuals for specialist equipment will be provided.
You must supply the sling for the hoist and by accepting these terms and conditions you are responsible for the Maintenance, sizing and safety of the slings you use.
You are responsible for the safe connection and disconnection of your slings while the specialist equipment is in use.
You must not let anyone use the specialist equipment without first having obtained consent from the owner prior to arrival. Any breakdown or if the equipment is defective or damaged in any way you must immediately inform us. You will be liable for cosmetic damage to the product including bodywork and will be liable for the reasonable costs of repair.
The adjustable bathroom sink will be set at a standard height unless specified by you via email between final payment and 24hrs prior to arrival. If you require the height to be adjusted during your stay, please let us know and we will arrange for this. You are not permitted to change the height of the sink and will be liable for any damage caused as well as personal injury which may result from attempting to do so.

3. Deposit

A non-refundable 20% deposit of the holiday cost is payable at the time of booking. Bookings made less than 9 weeks before your arrival date must be paid in full, plus the £200 refundable damage deposit.
The balance must be paid no later than 9 weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation, and you will remain liable to pay the balance of the rent.

4. Cancellations

All cancellations must be notified in writing, including via email. The notice given by you in cancellation will determine how much you will be refunded.

3 weeks or less notice – No refund due
5 weeks or less notice – 10% of the total accommodation cost refunded
7 weeks or less notice – 20% of the total accommodation cost refunded
9 weeks or less notice – 40% of the total accommodation cost refunded
More than 9 weeks’ notice – your liability to pay the balance will be waived, however, the Deposit will not be refunded.
The Deposit is non-refundable in all circumstances when you cancel a booking.
If a refund is due, we will aim to return the applicable amount within 10 working days of cancellation.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

5. Number of occupants

Overnight occupancy is capped at 6 guests, with the option of accommodating an infant in a cot, please enquire for details.

Parties and group events are not permitted. Visitors are allowed, the maximum number of persons using the accommodation at any time must not exceed 12 and only those listed on the booking form can occupy the property after 11pm. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Bookings cannot be accepted from persons under eighteen years of age.

6. Check in and Out

Check in is available from 4pm unless otherwise agreed and guests are required to vacate the property by 11am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

7. Pets

Up to 2 well behaved dogs older than 6 months old are allowed to stay at Acre Wood Barn with the following conditions.
Dogs must always be under strict control while in or at the Property, we live surrounded by fields of livestock so this is very important. The garden is enclosed at the front and back of the property.
You are liable for any injury caused by your dog.
Any fouling must be cleared up without delay.
The dog owner must bring the dog’s bed or basket for sleeping in.
Dogs must not be left alone in or at the property or elsewhere at any time.
Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.
You will be liable for any damage caused by your dog. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.
If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that you leave the Property before the end of the holiday period without compensation, or that you pay an additional reasonable charge.
If any guest has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in the property. We cannot accept responsibility for any suffering which may occur because of such animals having been present in the property.

8. Damage deposit

In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

A security/damage deposit of £200 is required at the time full payment becomes due – this will be refunded to you via BACs within 7 days of your departure once we have confirmed that the lodge has been left in a clean and tidy condition without damage or breakages.
There will be a charge for losses/breakages and the security deposit may be adjusted should any extra cleaning be required. If damage/loss exceeds the £200, we will issue an invoice for the difference which will be due for immediate payment.
If you discover the inventory to be incomplete, please inform us immediately so that we can address this for you.

9. General conduct

Acre Wood Barn is not on mains drainage and has a septic tank. This means we need to be extra careful what chemicals we use in our washes and toilets. Eco Wash detergents and cleaning products will be provided. Please ensure only natural bodily waste and toilet paper are put down the toilet.
Acre Wood Barn has a rainwater harvester tank under the lawn in the front garden and this water flushes the toilets in the accommodation.
Smoking or vaping anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at your expense.
Please do not move any furniture from one room to another.
Please remove shoes before going upstairs.
Please lock the doors and close the windows when you leave the property unoccupied.
We are an eco-friendly property please make sure you switch off lights, heating or any electrical appliances when you go out or do not require them.
Candles are not allowed inside the house.
We offer a mid-week clean and towel change for an additional £60 charge. Please stipulate this request at the time of booking.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
You are not permitted to re-let or sublet the property, even free of charge.
We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds. All equipment requiring a LOLER test is serviced on a 6/12 month basis as determined by law.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
We are not responsible for the loss of any personal belongings or valuables of the guest.
All inventory must remain in the property and not be taken to another property.
If you experience any problem or complaint concerning your holiday, please report them directly to us and we will endeavour to put matters right. Complaints lodged after departure will be taken as feedback and we will endeavour to address them for your next stay with us.
Fireworks and chinese lanterns are strictly forbidden anywhere on site. They could cause damage to our neighbours crops and livestock.

10. Electrical usage

The domestic electricity is capped at 105 KwH per week (15 KwH daily). Additional electrical use will be taken from the deposit and billed at the standard provider charge.

We have an EV charging point for your use, use of the EV charger may take your allocated usage over 105 KwH allowance for the week and any extra will be billed at the current price according to usage and deducted from your security deposit.

11. Outside space

Please park your vehicles in the designated parking spaces. Parking is limited to 2 vehicles per booking.
Vehicles must not be driven on grassed areas – unloading must be done from parking areas. Vehicles and belongings are left entirely at your risk.
Please respect our neighbours and try to keep noise levels to a minimum, especially between 11pm and 8am.
We ask that ball games aren’t played in the garden as retrieving the ball is not easy due to the fields being farmed.
We have a barbecue should you wish to use it – please use the designated barbecue utensils and clean the barbecue after use.
Outdoor table and chairs in front and back garden are available for your use on sunnier days

12. Our responsibilities

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.